Featured Redesigns:
1. New Account Representative Program (NARP)
2. New Agent Program (NAP)
NARP Overview
Flagship #1: New Account Representative Program (NARP) Redesign
Audience
New account representatives who need state-approved Continuing Education (CE) credits for licensure and introductory technical training on insurance coverages. The learners participating in this 11-week cohort program are key target clients for the Fortune 500 corporate business.
New account representatives who need state-approved Continuing Education (CE) credits for licensure and introductory technical training on insurance coverages. The learners participating in this 11-week cohort program are key target clients for the Fortune 500 corporate business.
Responsibilities
Instructional Design and Development. Collaborated with 1 instructional designer and 4 developers in addition to consulting with 17 Subject Matter Experts (SMEs).
Instructional Design and Development. Collaborated with 1 instructional designer and 4 developers in addition to consulting with 17 Subject Matter Experts (SMEs).
My deliverables included: restructuring the curriculum design of the entire program, writing the state-approved CE credit outline based on the new curriculum map I wrote, designing and developing 12 modules of in-person and virtual training, 2 augmented reality experiences, 5 animated videos, 12 facilitator guides, two 75+ page participant guides, and 30+ activities.
Activities included: 2 AR experiences, 2 real-world case studies with coordinating supplemental materials (including mock websites), practice sessions completing technical paperwork, discussions based on 5 animations, scavenger hunt, table buzzer games, role plays, poster/post it note activities, card game, photo identification game, Kahoots, and Slidos.
Tools Utilized
Vyond, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Microsoft Powerpoint, Microsoft Word, LeaderGuide Pro, Kahoot, Slido, and Mural.
Vyond, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Microsoft Powerpoint, Microsoft Word, LeaderGuide Pro, Kahoot, Slido, and Mural.
Problems & Solutions
While there were several challenges to troubleshoot within the NARP program redesign, some problems and design solutions were:
Impact
• My design increased state-approved CE credit by 55% through redefining program learning objectives and redesigning program structure/delivery.
• I led the design and development team to produce first augmented reality training activity for this flagship program, which was also adopted for use within the enterprise. Our team later designed a second AR experience within this program.
• I led the design and development team to produce first augmented reality training activity for this flagship program, which was also adopted for use within the enterprise. Our team later designed a second AR experience within this program.
• DevLearn accepted my team’s proposal highlighting the 2 AR experiences in this program; delivery in November 2025.
Learner average ratings from initial program launch included:
3.9 / 4.0: the overall quality of this learning experience.
3.8 / 4.0: how likely participants are going to apply what they've learned on the job.
3.9 / 4.0: the organization and flow of materials/resources are logical and easy to follow.
Testimonials
The below were collected from learners and Subject Matter Experts (SMEs):
NAP Overview
Flagship #2: New Agent Program (NAP) Redesign
Audience
New independent agents who need introductory training in sales and technical insurance coverages; these are the key target clients for the Fortune 500 corporate business. Learners participate in a 6-month long cohort program broken into 4 different phases including in-person and virtual instruction.
New independent agents who need introductory training in sales and technical insurance coverages; these are the key target clients for the Fortune 500 corporate business. Learners participate in a 6-month long cohort program broken into 4 different phases including in-person and virtual instruction.
Responsibilities
Instructional Design and development. I collaborated with a team of 2 other Instructional Designers to divide up content in the redesigned program and consulted with 33+ Subject Matter Experts (SMEs). I redesigned 7 modules of technical training for in-person and virtual instruction, and 1 module for introduction/goal setting.
Instructional Design and development. I collaborated with a team of 2 other Instructional Designers to divide up content in the redesigned program and consulted with 33+ Subject Matter Experts (SMEs). I redesigned 7 modules of technical training for in-person and virtual instruction, and 1 module for introduction/goal setting.
Tools Utilized
Vyond, Adobe Illustrator, Adobe InDesign, Microsoft Powerpoint, Microsoft Word, Mural, LeaderGuide Pro, Kahoot, Slido, and NovoEd.
Vyond, Adobe Illustrator, Adobe InDesign, Microsoft Powerpoint, Microsoft Word, Mural, LeaderGuide Pro, Kahoot, Slido, and NovoEd.
Problems & Solutions
While there were several challenges to troubleshoot within this program redesign, some problems and design solutions were:
While there were several challenges to troubleshoot within this program redesign, some problems and design solutions were:
Impact
• Increased learner engagement by 260% through integrating content application opportunities via scenarios, Slidos, case studies, discussions, activities, and knowledge checks.
• Learner-ranked average score of 3.75/4.0 on key technical modules that I designed.
Learner average scores across the program:
3.8 / 4.0: After completing this program, I feel confident in my understanding of the basic commercial insurance coverages and products.
3.7 / 4.0: How would you rate the overall quality of this learning experience?
3.9 / 4.0: How likely are you going to apply what you learned on the job?
Testimonials
The below were collected from learners:
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