Featured AR Projects:
1. COPE (Building Construction Types)
2. Loss Control (Scavenger Hunt)
*Both of these experiences were created for the New Account Representative Program and discussed in my DevLearn 2025 presentation.
COPE Overview
AR Experience #1: COPE (Building Construction Types)
Audience
New insurance account representatives who need introductory technical training on insurance coverages; these are the key target clients for the Fortune 500 corporate business. These learners need to identify the key differences between 6 building types so they can properly classify buildings.
New insurance account representatives who need introductory technical training on insurance coverages; these are the key target clients for the Fortune 500 corporate business. These learners need to identify the key differences between 6 building types so they can properly classify buildings.
Responsibilities
Lead instructional designer on the project. I collaborated with a team of 1 other Instructional Designer, 2 developers, 2 Subject Matter Experts (SMEs), and 1 program lead.
Lead instructional designer on the project. I collaborated with a team of 1 other Instructional Designer, 2 developers, 2 Subject Matter Experts (SMEs), and 1 program lead.
I spearheaded and delivered the pitch to create this project as the first AR experience within the program. I led the design team, collaborated with SMEs, arranged full team collaboration sessions, created storyboards and wireframes, designed visual layouts, created user interface designs, led user experience testing, designed the anchor sheets, and created all materials for facilitator delivery (slide deck, facilitator guide, and participant guide).
Tools Utilized
Mural, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Figma, and Microsoft Word.
Mural, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Figma, and Microsoft Word.
The development team created this experience (based on my designs) first in Adobe Aero. This was utilized in the program until Adobe announced Aero was to be discontinued, so we redesigned the experience and developed it again in 8th Wall as a replacement.
Problems & Solutions
While there were several challenges to troubleshoot throughout this project, here are a few challenges and their design solutions:
Impact
• Our AR experience was well received by our learners in the external-facing program. It inspired the development of a second AR experience for the program, which I will discuss next.
• It was also so well embraced by our SMEs that the training was adopted into enterprise-wide trainings for internal associates as well.
• DevLearn accepted our speaking proposal and it highlights this and the following AR experience in the presentation (delivery: November 2025).
Loss Control Overview
AR Experience #2: Loss Control (Scavenger Hunt)
Audience
New insurance account representatives who need introductory technical training on insurance coverages; these are the key target clients for the Fortune 500 corporate business. These learners need to recognize the role of Loss Control within the insurance industry and how it operates to better serve and advise their clients.
New insurance account representatives who need introductory technical training on insurance coverages; these are the key target clients for the Fortune 500 corporate business. These learners need to recognize the role of Loss Control within the insurance industry and how it operates to better serve and advise their clients.
Responsibilities
Co-instructional designer on the project: supported during version 1, and lead version 2. I collaborated with a team of 1 other Instructional Designer, 2 developers, 2 SMEs, and 1 program lead for v1; then only with 1 developer for v2.
Co-instructional designer on the project: supported during version 1, and lead version 2. I collaborated with a team of 1 other Instructional Designer, 2 developers, 2 SMEs, and 1 program lead for v1; then only with 1 developer for v2.
I collaborated with the design team, SMEs, and developers; created storyboards and wireframes; created user interface designs (version 2); assisted user experience testing; designed the anchor sheets (version 2); and co-created materials for facilitator delivery (slide deck, facilitator guide, and participant guide).
Tools Utilized
Mural, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Figma, and Microsoft Word.
The development team created this experience first in Adobe Aero (which Adobe discontinued), then we redesigned the experience and developed it again in 8th Wall after Aero’s retirement.
Mural, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Figma, and Microsoft Word.
The development team created this experience first in Adobe Aero (which Adobe discontinued), then we redesigned the experience and developed it again in 8th Wall after Aero’s retirement.
Problems & Solutions
While there were several challenges to troubleshoot throughout this project, here are a few problems and their design solutions:
Impact
• Our AR experience was considered a highlight of the second week of instruction.
• DevLearn accepted our speaking proposal and it highlights this and the previous AR experience in the presentation (delivery: November 2025).
Both of these AR experiences were included within the New Account Representative Flagship (NARP) Program.
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